Senior Leader
WITH INTEGRATED SERVICE DESIGNER
A world-class leadership programme for senior leaders who want to drive performance across their department, function and organisation and build the capability that creates lasting competitive advantage.
Programme Overview
Lead people brilliantly • Redesign what matters • Deliver results
9 Powerful Programme Themes
This programme is built on 9 themes. Each theme is a self-contained learning experience combining a face-to-face or virtual workshop, 1:1 coaching and real-work project application. Every task is grounded in actual projects, real stakeholders and genuine delivery challenges.
Themes
9 Powerful Programme Themes
This programme is built on 9 themes. Each theme is a self-contained learning experience combining a face-to-face or virtual workshop, 1:1 coaching and real-work project application. Every task is grounded in actual projects, real stakeholders and genuine delivery challenges.
Qualifications
Qualifications
On completion of this programme you will receive two qualifications, plus CMI-backed professional recognition.
- CMI CMI Level 6 Diploma in Professional Management and Leadership
Integrated leadership development - Level 6 Service Designer qualification
Proves you are equipped to lead at senior level - Full Chartered Manager (CMgr)
Professional recognition awarded by CMI, the only Chartered body for management and leadership in the UK
Duration
Programme Duration
This is a 72 week programme split into nine themes, with each lasting eight weeks and including a workshop and coaching.
• Design foundations | 8 Weeks
• Service mapping | 8 Weeks
• User research | 8 Weeks
• Problem framing | 8 Weeks
• Prototyping | 8 Weeks
• Change delivery | 8 Weeks
• Stakeholder design | 8 Weeks
• Design capability | 8 Weeks
• Service impact | 8 Weeks
Electives
30+ Elective Modules
Enhance your impact, target what matters and customise your development with full access to over 30 Elective modules. Our range of Electives in available in addition to the main programme workshops, and provided targeting leadership learning in the following areas:
• Finance & Governance
• Change & Innovation
• People Management
• Operational Skills
• Strategy & Business Acumen
• Leadership & Personal Development
End point assessment
End Point Assessment
The End Point Assessment (EPA) is your opportunity to showcase everything you’ve learned and prove you’re ready to thrive as a Senior Leader and Service Designer. Over a typical 3-month period, you’ll demonstrate real, job-ready skills, earning a nationally recognised grade of Pass, Merit, or Distinction that employers value.
Here’s what to expect:
- Scenario Demonstration with Questioning: Put your skills into action through real tasks.
- Professional Discussion: A two-way conversation exploring your workplace experience, how you apply service design and add value.
- Portfolio of Evidence: Built from real work throughout your programme, showcasing your development.
Return on Investment
Real impact. Proven ROI.
Fuel Learning’s programmes have already delivered £60m+ in verified ROI.
Designed for immediate, tangible results for you and your organisation. Every assessment is built around your live business environment, your data, your team and your priorities so the impact isn’t hypothetical, it’s happening now.
Real work. Real results. From day one.
9 Powerful Themes
Lead with confidence and develop your capability to redesign, improve and transform. Grounded in your real role – every theme, every task, every coaching conversation is designed to make you a better senior leader and turbo charge your effectiveness.
What you achieve
On this programme you’ll gain two nationally recognised and accredited qualifications, develop exceptional leadership skills whilst building practical knowledge and capability in service design. You’ll also achieve full Chartered Manager status upon completion – with set progression pathways to continue your leadership development.
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CMI Level 6 Diploma in Professional Management and Leadership
LEADERSHIP QUALIFICATION
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Level 6 Service Designer qualification
PROFESSIONAL QUALIFICATION
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Full Chartered Manager (CMgr)
PROFESSIONAL RECOGNITION
A turbo charge for
senior leaders
The Service Leader (Level 6) credential certifies that you, as a senior leader, are trained, qualified and capable of redesigning how your function operates to deliver greater value, efficiency and impact for your organisation and its customers. It is a structured service design and operational improvement strand woven through your programme, developing leaders who apply design thinking, human-centred methods and disciplined transformation to create services that perform better, cost less and work for the people who depend on them.
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Service leadership makes you more systematic
At senior level, problems are systemic. Service leadership gives you the tools to look across your function, identify patterns of failure and design solutions that hold up end to end.
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Service leadership makes you more influential
Senior leaders who can diagnose functional problems, design cross-functional solutions and lead transformation programmes don’t just manage their area. They shape the organisation.
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Service leadership makes you more credible
Walking into a board conversation with a structured improvement case, backed by user insight and functional evidence, is a different kind of leadership. Senior leaders who redesign, not just manage, are trusted at a different level.
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Service leadership makes you more human
The best functional improvements come from understanding what colleagues, customers and stakeholders actually experience. Human-centred design at senior level means building functions that work for people, not just processes.
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Service leadership makes you more commercial
Every failing service has a cost. Every redesign has a return. Senior leaders who can quantify the commercial value of functional improvement carry significantly more authority at board level.
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Service leadership makes you more valuable
The capability to redesign functions and services at senior level is rare. The credential proves you have it. It’s yours to carry into every role, every board conversation and every new challenge.
As a Senior Leader, you will…
- Lead your function with senior clarity
- Build, develop and retain high-capability teams
- Lead transformation and change at scale
- Create the conditions for innovation
- Navigate governance, risk and ethics with confidence
- Develop your stakeholder influence
- Communicate with credibility at the highest level
With your Service Designer Level 6, you will…
- Map services and processes across your function
- Design and prototype functional improvements
- Lead service design from brief to delivery
- Build commercial cases for stakeholders
- Apply design thinking and quality management
- Create conditions for continuous improvement
- Establish standards that build team capability
Start your journey
Register your interest in our Senior Leader with integrated Service Leader programme today, and a member of the Fuel team will be in touch. No hard sell – just an honest conversation about what where your leadership development could take you.
Ready to lead at the next level?
Lead people brilliantly • Redesign what matters • Deliver results