Service Focused Leader
A world-class leadership programme for senior leaders who want to lead with confidence, drive meaningful change, and develop the capability to redesign, improve and transform their function and organisation – creating lasting competitive advantage.
Programme Overview
Lead people effectively • Redesign what matters • Deliver lasting results
Programme Themes
This programme is built on 8 Core Workshops, contained within 3 Project Cycles. Each workshop is a self-contained learning experience combining a face-to-face or virtual workshop, 1:1 coaching and real-work project application. Every task is grounded in actual projects, real stakeholders and genuine delivery challenges.
Themes
Programme Themes
This programme is built on 8 Core Workshops, contained within 3 Project Cycles. Each workshop is a self-contained learning experience combining a face-to-face or virtual workshop, 1:1 coaching and real-work project application. Every task is grounded in actual projects, real stakeholders and genuine delivery challenges.
Qualifications
Qualification
On completion of this programme you will receive a nationally recognised qualification and professional recognition.
- Level 6 Service Designer qualification
Proves you are equipped to lead at senior level
Duration
Programme Duration
This is a 17 month programme, plus a 3 month End Point assessment (EPA). Split into 3 Project Cycles, you will complete 8 Core Workshops in total, each including 1:1 Coaching, plus a Progress Review every 3 months.
Electives
Access 30+ Elective Modules
Customise your development with full access our Elective module suite. Delivered in addition to the main programme workshops, our Electives provide targeted leadership learning in the following areas:
• Finance & Governance
• Change & Innovation
• People Management
• Operational Skills
• Strategy & Business Acumen
• Leadership & Personal Development
End point assessment
End Point Assessment
The End Point Assessment (EPA) is your opportunity to showcase everything you’ve learned and prove you’re ready to thrive as a Senior Leader and Service Designer. Over a typical 3-month period, you’ll demonstrate real, job-ready skills, earning a nationally recognised grade of Pass, Merit, or Distinction that employers value.
Here’s what to expect:
- Scenario Demonstration with Questioning: Put your skills into action through real tasks.
- Professional Discussion: A two-way conversation exploring your workplace experience, how you apply service design and add value.
- Portfolio of Evidence: Built from real work throughout your programme, showcasing your development.
Return on Investment
Real impact. Proven ROI.
Fuel Learning’s programmes have already delivered £60m+ in verified ROI.
Designed for immediate, tangible results for you and your organisation. Every assessment is built around your live business environment, your data, your team and your priorities so the impact isn’t hypothetical, it’s happening now.
Real work. Real results. From day one.
8 Core Workshops
Every workshop is grounded in your real role, giving you practical tools you can apply immediately. Every project cycle builds on the last, expanding your skills and broadening your impact. Every coaching conversation is designed to strengthen your leadership, enhance your effectiveness and support your continued growth.
What you achieve
Gain a nationally recognised and accredited qualification and develop exceptional leadership skills whilst building practical knowledge and capability in service design with set progression pathways to continue your leadership development on completion.
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Level 6 Service Designer Qualification
PROFESSIONAL QUALIFICATION
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World-class Leadership Development
PROFESSIONAL RECOGNITION
A leadership turbo charge
The Service Leader (Level 6) credential certifies that you are trained, qualified and capable of redesigning how your function operates to deliver greater value, efficiency and impact for your organisation and its customers. A structured ‘Discover > Design > Deliver’ loop is woven through the programme, developing leaders who apply design thinking, human-centred methods and disciplined transformation to create services that perform better, cost less and work for the people who depend on them.
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Become more systematic
At senior level, problems are systemic. Service leadership gives you the tools to look across your function, identify patterns of failure and design solutions that hold up end to end.
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Become more influential
Senior leaders who can diagnose functional problems, design cross-functional solutions and lead transformation programmes don’t just manage their area. They shape the organisation.
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Become more credible
Walking into a board conversation with a structured improvement case, backed by user insight and functional evidence, is a different kind of leadership. Senior leaders who redesign, not just manage, are trusted at a different level.
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Become more human
The best functional improvements come from understanding what colleagues, customers and stakeholders actually experience. Human-centred design at senior level means building functions that work for people, not just processes.
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Become more commercial
Every failing service has a cost. Every redesign has a return. Senior leaders who can quantify the commercial value of functional improvement carry significantly more authority at board level.
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Become more valuable
The capability to redesign functions and services at senior level is rare. The credential proves you have it. It’s yours to carry into every role, every board conversation and every new challenge.
As a Senior Leader, you will:
- Lead your function with senior clarity
- Build, develop and retain high-capability teams
- Lead transformation and change at scale
- Create the conditions for innovation
- Navigate governance, risk and ethics with confidence
- Develop your stakeholder influence
- Communicate with credibility at the highest level
As a Service Designer, you will:
- Map services and processes across your function
- Design and prototype functional improvements
- Lead service design from brief to delivery
- Build commercial cases for stakeholders
- Apply design thinking and quality management
- Create conditions for continuous improvement
- Establish standards that build team capability
Start your journey
Register your interest in our Service Focused Leader programme today, and a member of the Fuel team will be in touch. No hard sell – just an honest conversation about what where your leadership development could take you.
Ready to lead at the next level?
Lead people effectively • Redesign what matters • Deliver lasting results