Our in-house team fully appreciate and apply the benefits of training. Some learning and development professionals state training to be ‘old hat’ and out of date compared to facilitation.
We see it differently. There is a time and a place for training and facilitation. For instance, if your company has a specific language, tone and manner you would like all employees to use when engaging with customers on the phone or over email, we would run a training session on why, what and how to do that. As the outcome is fixed, there is little point facilitating a session on how it could be done – then telling participants how to do it…
Our training follows a specific process driven cycle to ensure participants leave the room capable of applying the new knowledge and skill.
