Fuel Learning and Your Data

Our commitment

Fuel have a paperless approach to data storage.

We only keep your information for what is required for the purpose(s) agreed. This includes any legal purposes for which we are obliged to keep the information.

We have the appropriate technical processes and resources in place to ensure the security of your data.

We only allow the relevant team members access to your information to use for a defined purpose.

We do not transfer your data outside the EEA.

Where we get it and how we use it

We collect and store information about you when you are nominated or assigned to a development programme with us. In some cases this is provided to us by your employer and in other cases we request the information directly from you.

  1. If you are on a government funded apprenticeship programme, the ESFA stipulates what information we must request from you or your employer, which we keep for compliance purposes.
  2. If you have participated in a management, team or skills development programme, other than an apprenticeship, we have been provided with relevant information from your employer in order to communicate with you about the programme.

We never sell or give your information to third parties for marketing purposes, ever.

Who we share your data with & why

There are a few instances where we will need to share your information.

  • When a third party is involved in an event you are participating in (such as a hotel or outdoor activity) we will share your information with them to coordinate the session, for your safety and convenience at the event.
  • When the information is required by law or for compliance purposes.
  • Our third-party data processors who provide the IT infrastructure on which our systems are built.

Where is it kept?

We invest in ensuring your data is stored securely. Our bespoke Learning Management system stores the data on servers located in the UK and operated by UKFast – https://www.ukfast.co.uk/hosting-network.html – UKFast are a premium hosting service that are ISO 27001 compliant.

Changes in our policy and procedures

Should our approach change in any process or procedure where your data is impacted, we will notify you within a reasonable timeframe and in line with any contractual terms in place.

Data Breaches

In the unlikely event of a breach occurring (as defined in the GDPR) we will notify you and the ICO within 48 hours of the breach coming to our attention.

Your Choices & Rights

You have access to your own information through your user account on the Fuel Learning Management System.

You can also ask us about the information we have about you. Please contact us at gdpr@fuellearning.com and we will respond to you with 28 days with a disclosure of the requested information.

 Contact Us

For more information, questions or feedback, please contact us. You can also request a copy of our relevant policies.

 

 

Testimonials

I entered the first course thinking “what can I learn in 90 minutes” only to be bowled over with a fun, interesting and engaging session, totally relevant to the job I have to do as a manager. The booklet handout was perfect giving text and visual aids to support the subjects covered for us to use at a later date but without the boring task of working through it all word for word during the course. Ian and Steve were brilliant course facilitators who really seemed to know what they were talking about and the whole experience left me “buzzing” and keen to put into practise what I’d learnt. When are you here next Guys?

Vicki Rosik
Data Input Manager, Specsavers

The course was tailored to EMT and the trainer had great knowledge of the business. I have attended several leadership courses and this was by far the best as it was very genuine and the trainer had a real passion and flair for getting the candidates engaged and see what the benefits are to EMT and their personal leadership style. Excellent.

Claire Ansley
Manager, East Midlands Trains