It’s not tangible is it, happiness? How do you prove it? What if your job is to make people happy, deliver results, make a profit? It’s different things to different people, it’s so hard to define, how can you possibly meet everyone’s needs? You probably even avoid thinking about it. However times are changing and… Read more »

So, how is it that business works? How do companies increase their profits? How do they recruit and retain staff? How do they attract and keep customers? Maybe the answer is strategic planning and customer service departments. Problem is, the more organisation, process, procedure and rationalism the less freedom for people to make choices, when… Read more »